Refund Policy
1. Returns
- Eligibility Period: You have 14 days from the date you receive your item(s) to request a return or refund.
- Condition of Items: To be eligible for a return, your item(s) must be unused, in the same condition that you received them, and in the original packaging.
- Proof of Purchase: Please provide proof of purchase (such as an order number or receipt).
2. Non-Returnable Items
Items which are non-returnable include:
- Custom or personalized items (unless faulty)
- Sale or clearance items (unless faulty)
- Gift cards
3. Return Process
- If you wish to return an online purchase in store, please bring it back alongside your proof of purchase.
- Otherwise, email us with your order details and the reason for your return.
- We will provide instructions on where to send your returned product. Items returned without first requesting a return will not be accepted.
- You are responsible for paying the shipping costs for returning your item(s), unless the return is due to a faulty item or an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
4. Refunds
- Inspection: Once we receive your return, we will inspect it and notify you via email of the approval or rejection of your refund.
- Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
- Partial Refunds: If items are not returned in their original condition, are damaged, or missing parts for reasons not due to our error, a partial refund may be granted at our discretion.
5. Exchanges
- If you need to exchange an item (e.g. for a different size or design), please follow the same steps above. We can process an exchange only if we have the desired item in stock. Otherwise, a refund will be provided.
6. Damaged or Defective Items
- If you receive a damaged or defective product, please contact us immediately – either by coming into store or by emailing hub@blackcountryradio.co.uk with photos of the damage or defect.We will work with you to arrange a replacement or a full refund, including any applicable shipping costs.