Privacy Policy
1. Introduction
Welcome to The Black Country Hub (“we,” “us,” or “our”). We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website, [www.theblackcountryhub.com] (the “Site”), and any other platforms we operate (collectively, the “Services”).
By using our Site and Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site or Services.
2. Information We Collect
2.1 Personal Information You Provide
- Account & Purchase Information: When you create an account or place an order, we may collect your name, email address, shipping and billing addresses, payment details, and phone number.
- Contact Forms: If you fill out a contact form or sign up for our newsletter, we may collect your name, email address, and any other information you choose to provide.
- Feedback & Support: If you contact us for support, we may collect details about your request or feedback.
2.2 Information Automatically Collected
- Usage Data: We may collect information about your interactions with our Site, such as the pages you visit, the time and date of your visit, and the links you click.
- Device Data: We may collect information about the device you are using, including your IP address, browser type, operating system, and device identifiers.
- Cookies & Tracking Technologies: We use cookies and similar technologies (like web beacons and pixels) to track your activity and improve our Site and Services. For more details, see [Section 5] (“Cookies & Similar Technologies”).
3. How We Use Your Information
We use your information to:
- Process & Fulfill Orders: To process payments, arrange shipping, and send order confirmations and invoices.
- Improve Our Services: To personalize and improve our Site, understand how users interact with our Services, and develop new products and features.
- Communicate With You: To send you updates, marketing communications, or respond to your inquiries and support requests.
- Security & Fraud Prevention: To protect against unauthorized activities, maintain the security of our Site, and detect or prevent fraudulent transactions.
- Legal Compliance: To comply with applicable laws, regulations, or legal proceedings.
4. Sharing & Disclosure of Information
We may share your personal information in the following circumstances:
- Service Providers: We share information with third-party vendors who help us operate our Site or provide services (e.g., payment processors, shipping partners, analytics providers). These vendors have access to your information only as needed to perform their services and are contractually obligated to maintain its confidentiality.
- Legal Requirements: We may disclose your information if required by law, court order, or governmental regulations.
- Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction, subject to appropriate confidentiality agreements.
- With Your Consent: In other cases, we will share information with your explicit consent.
5. Cookies & Similar Technologies
We use cookies and similar tracking technologies to:
- Remember your preferences and settings
- Personalize your experience
- Analyze site performance and usage
- Deliver relevant advertisements, where applicable
5.1 Managing Cookies
Most web browsers allow you to control or disable cookies through the settings. Please note that if you choose to reject cookies, some features of our Site may not function properly.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once the retention period expires, we will securely destroy or anonymize your personal information.
7. Security
We implement commercially reasonable security measures to protect your personal information. However, no electronic transmission or storage method is 100% secure. Therefore, we cannot guarantee absolute security of your data. You are responsible for keeping your account login credentials confidential and for notifying us immediately if you suspect any unauthorized use of your account.
8. Children’s Privacy
Our Site and Services are not intended for children under the age of 13 (or the relevant age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so we can take appropriate action.
9. Your Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information, such as:
- Access & Correction: The right to request access to or correction of your personal data.
- Deletion: The right to request that we delete your personal information.
- Data Portability: The right to receive a copy of your information in a structured, machine-readable format.
- Opt-Out: The right to opt out of certain processing, such as receiving marketing emails.
To exercise these rights, please contact us using the details provided in Section 11. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our Site and updating the “Last Updated” date. Your continued use of the Site and Services following the posting of changes constitutes your acceptance of such changes.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
- Email: [info@theblackcountryhub.com]
- Address: Merryhill Shopping Centre, Brierley Hill, Dudley, DY5 1QX
- Phone: 07351 315 167