1. Introduction
Welcome to The Black Country Hub (the “Hub”), a service owned and operated by Black Country Radio (collectively, “Company,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website, products, and services (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms. If you disagree with any part of the Terms, please discontinue using our Services immediately.
2. Eligibility
- You must be at least 18 years of age or have the consent of a legal guardian to use our Services.
- By using our Services, you represent that you have the legal capacity to enter into these Terms.
3. Products & Pricing
- We offer a range of Black Country–themed merchandise, including T-shirts, mugs, and cards (“Products”).
- All product descriptions and prices are subject to change without notice. We reserve the right to modify or discontinue any Product at any time without liability.
- We strive to display accurate information, but in the event of any pricing or typographical errors, we reserve the right to cancel or refuse orders at the incorrect price.
4. Orders & Payment
- When you place an order, you agree to pay all charges incurred at the prices in effect when the charges are incurred.
- We accept major payment methods as indicated on our website. You agree to provide current, complete, and accurate billing and contact information for all purchases.
- Acceptance of your order will be confirmed by email. If we cannot fulfill your order for any reason, we will notify you and provide a refund where applicable.
5. Shipping & Delivery
- We ship to locations as specified on our website. Shipping costs and estimated delivery times are indicated during the checkout process.
- We strive to meet stated dispatch and delivery times; however, we are not liable for any delays or failures in delivery due to events beyond our control (e.g., carrier delays, customs delays, force majeure).
6. Returns & Refunds
- If you are not satisfied with your purchase, you may request a return or exchange within 14 days of receiving the product.
- To be eligible for a refund or exchange, items must be unused, in their original packaging, and accompanied by proof of purchase.
- Shipping costs for returns (unless the product was defective or an error occurred on our part) may be your responsibility.
7. Intellectual Property
- All content on our website (including images, text, logos, designs, and graphics) is owned or licensed by The Black Country Hub and protected by applicable intellectual property laws.
- You may not reproduce, distribute, modify, or create derivative works from any part of our website or Products without our prior written permission.
8. User Conduct
- You agree to use the Services only for lawful purposes and in accordance with these Terms.
- You will not use the Services in any manner that could disable, overburden, damage, or impair the website or interfere with any other party’s use of the Services.
- Any activity that violates applicable local, state, national, or international law, or that infringes upon the rights of others, is strictly prohibited.
9. Privacy
- Your privacy is important to us. Our Privacy Policy explains how we collect, use, store, and protect your personal information.
- By using our Services, you consent to our collection and use of personal data as outlined in the Privacy Policy.
10. Disclaimer of Warranties
- Our Services and Products are provided on an “as is” and “as available” basis without warranties of any kind, express or implied.
- We do not warrant that our Services will be uninterrupted or error-free, nor do we make any warranty as to the accuracy, completeness, or reliability of any information obtained through our Services.
11. Limitation of Liability
- To the fullest extent permitted by law, The Black Country Hub and its affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of the Services or purchase of Products.
- Our total liability to you for any claim arising out of or relating to these Terms or your use of our Services shall in no event exceed the total amount paid by you for the Products in question.
12. Indemnification
- You agree to indemnify, defend, and hold harmless The Black Country Hub and its affiliates from and against any claims, liabilities, damages, judgments, awards, losses, costs, or expenses arising out of your breach of these Terms or your misuse of our Services.
13. Changes to the Terms
- We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our website.
- Your continued use of the Services following the posting of revised Terms means that you accept and agree to the changes.
14. Governing Law & Dispute Resolution
- These Terms and any disputes arising out of or related to them shall be governed by and construed in accordance with the laws of the United Kingdom.
- Any disputes shall be resolved exclusively in the courts of the United Kingdom, and you consent to the jurisdiction of such courts.
15. Contact Us
- If you have any questions or concerns about these Terms or our Products and Services, please contact us at:
Email: [info@theblackcountryhub.com]
Address: Merryhill Shopping Centre, Brierley Hill, Dudley, DY5 1QX
Phone: 07351 315 167